Information on exercising the right of withdrawal when delivering goods
Das gesetzliche Rücktritts-bzw. Widerrufsrechtbesteht für Verbraucher (Konsumenten) bei entgeltlichen Vertragsabschlüssen mit einem Unternehmer nach Maßgabe der nachstehenden
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
To exercise your right of withdrawal, you must enter the following data
First name Last name/Company:
ZIP / City:
and inform the contractor of your decision to revoke this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, although this is not mandatory.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods. If the goods are returned freight forwarded, we are entitled to withhold or invoice a corresponding amount.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
Exclusion of the right of withdrawal/right of withdrawal
According to Section 18 FAGG, the consumer has no right of withdrawal/cancellation for distance selling or contracts concluded outside of business premises
* Goods made to customer specifications or clearly tailored to personal needs;
* Goods that, due to their nature, were inseparably mixed with other goods after delivery;
* Sound or video recordings or computer software delivered in a sealed package, provided that the seal has been removed after delivery;
* the delivery of digital content not stored on a physical data carrier if the entrepreneur – with the express consent of the consumer, combined with his knowledge of the loss of the right of withdrawal in the event of early start to the fulfillment of the contract, and after providing a copy or confirmation in accordance with Section 5 Paragraph 2 or § 7 Paragraph 3 – delivery has begun before the withdrawal/cancellation period has expired