data protection
What is meant by data protection?
All data we collect is processed as part of the
applicable data protection laws in accordance with our
Data protection declaration used and processed.
Data protection and data safety
(1) RAG determines and processes data (full name, address, customer number, account information and other contact details) as well as other personal data that the customer discloses to RAG when initiating the contract, during the ongoing contractual relationship or otherwise – subject to point 5 – exclusively for the provision of one’s own services and related services. This applies in particular to the data that the customer provides to RAG in the online shop by sending the order and thus consents to the determination, processing or transmission of their data.
(2) The data provided to RAG by the customer when sending the order is transmitted in encrypted form and stored electronically. RAG employees are obliged to maintain secrecy. The data will not be shared with third parties. This does not apply to the transfer of data to third parties commissioned to process or carry out the order or delivery of goods (e.g. transport companies, in particular Österreichische Post AG), insofar as this is necessary for the processing or implementation. RAG is also entitled to transmit data that is necessary for the creditworthiness and credit check of the customer and for the collection of claims to credit agencies, banks, legally recognized creditor protection associations and lawyers.

(3) Data is stored in cookies on the customer’s computer. This makes using the website quicker and more convenient for the customer (usability). If the customer’s security settings in the browser used do not allow the storage of cookies, usability may be restricted. Some information or functions require that the customer allows cookies to be stored on their computer.

(4) RAG regularly evaluates the usability of the internet portal. Pixel tags (transparent GIFs) may occasionally be used for further development and optimization. The anonymous information obtained from this is used by RAG exclusively to continuously improve the internet portal.

(5) Special data protection declaration for Google Analytics / Remarketing (AdWords)
This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google has a Safe Harbor certification ( and has therefore committed itself to complying with the Safe Harbor agreements between the EU and the USA published by the US Department of Commerce as well as between Switzerland and the USA with regard to the collection, use and storage of personal data from the EU member states and Switzerland. Through its certification, Google demonstrates that it adheres to the relevant Safe Harbor principles. For more information about the Safe Harbor program, visit the Safe Harbor website ( You can also view Google’s certification there. Google is a member of the Network Advertising Initiative (NAI) (, a coalition of companies committed to developing responsible advertising policies on the Internet.You can learn more about other ad serving companies and opt-out of their use of cookies using a tool created by NAI ( In addition, Google adheres to the United Kingdom Internet Advertising Bureau’s Good Practice Principles for Online Behavioral Advertising, the Australian Best Practice Guideline for Online Behavioral Advertising and the IAB Europe Framework for Online Behavioral Advertising ( at/). IP anonymization has been activated on this website, so that your IP address is shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area by setting the last octet of the visitor IP address of type IPv4 and the last 80 bits of IPv6 addresses to zero shortly after it is sent to the Google Analytics data collection network for collection. The IP is only stored on a data carrier (hard drive) after the IP has been shortened (anonymized). Google will use the information generated to evaluate the use of the website, to compile reports on website activity for the website operator and to provide other services related to website activity and internet usage to the website operator. Google may also transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google. The IP address transmitted by the browser as part of Google Analytics is not merged with other Google data. Google Analytics is also used to statistically evaluate data from AdWords remarketing (and the double-click cookie) with the purpose of addressing visitors via remarketing campaigns with online advertising at a later point in time in the Google advertising network. To serve remarketing ads, third parties and Google use cookies based on a visit to this website. As a user, you have the option to deactivate Google’s use of cookies. You can change the settings (activation and deactivation) via the ad preferences manager ( or ). You can prevent the storage of cookies by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to fully use all of the functions of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google using the following link (http://tools download and install the available opt-out browser add-on (IE 7-10; Google Chrome; Firefox, Safari and Opera). Further information on terms of use and data protection can be found at or at By using this website, you agree to the processing of the data collected about you by Google in the manner and for the purpose described above.

(6) The customer is hereby informed of his right to data protection: He has a legal right to information about his stored data. Furthermore, you have a legal right to correct, delete and block this personal data if the personal data is processed contrary to the provisions of the DSG 2000. The customer can object to any use of data that is not permitted by law. The customer’s consent to data processing by RAG can be revoked at any time without giving reasons with future effect. However, the right to deletion or revocation does not include the data that is necessary for RAG to be able to comply with legal and contractual obligations or to be able to enforce legal or contractual rights – in particular against the customer concerned. The exercise of these claims and the revocation of consent to data processing must be addressed to the contact details specified in point 2 paragraph 2.

Addition to the data protection declaration according to the GDPR:

We have written this data protection declaration (version 07.08.2018-111087119) in order to explain to you in accordance with the requirements of the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act (DSG) what information we collect, how we use data and what decision-making options You as a visitor to this website have.

Unfortunately, it is in the nature of things that these explanations sound very technical, but when creating them we tried to describe the most important things as simply and clearly as possible.
Automatic data storage

When you visit websites these days, certain information is created and stored automatically, including this website.

When you visit our website as you are now, our web server (computer on which this website is stored) automatically saves data such as

The address (URL) of the website accessed
Browser and browser version
the operating system used
the address (URL) of the previously visited page (referrer URL)
the Hostname and the IP address of the device from which it is accessed
Date and Time

in files (web server log files).

As a rule, web server log files are stored for two weeks and then automatically deleted. We do not pass on this data, but we cannot rule out that this data will be viewed if illegal behavior occurs.
According to Article 6 Paragraph 1 f of the GDPR (lawfulness of processing), the legal basis is that there is a legitimate interest in enabling the error-free operation of this website by recording web server log files.
Storage of personal data

Personal data that you submit to us electronically on this website, such as name, email address, address or other personal information when submitting a form or comments in the blog, will be processed by us together with the time and IP address. Address will only be used for the specified purpose, stored securely and not passed on to third parties.

We therefore only use your personal data to communicate with those visitors who expressly request contact and to process the services and products offered on this website. We will not pass on your personal data without your consent, but we cannot rule out that this data will be viewed in the event of unlawful behavior.

If you send us personal data by email, away from this website, we cannot guarantee the secure transmission and protection of your data. We recommend that you never send confidential data unencrypted via email.

According to Article 6 Paragraph 1 a of the GDPR (lawfulness of processing), the legal basis is that you give us your consent to process the data you have entered. You can revoke this consent at any time. An informal email is sufficient; you will find our contact details in the legal notice.
Rights according to the General Data Protection Regulation

According to the provisions of the GDPR and the Austrian Data Protection Act (DSG), you are generally entitled to the following rights:

Right to rectification (Article 16 GDPR)
Right to erasure (right to be forgotten) (Article 17 GDPR)
Right to restriction of processing (Article 18 GDPR)
Right to notification? Obligation to notify in connection with the correction or deletion of personal data or the restriction of processing (Article 19 GDPR)
Right to data portability (Article 20 GDPR)
Right to object (Article 21 GDPR)
Right not to be subject to a decision based solely on automated processing, including profiling (Article 22 GDPR)

If you believe that the processing of your data violates data protection law or your data protection rights have been violated in any other way, you can complain to the supervisory authority, which in Austria is the data protection authority, whose website you can visit at https://www. find.
TLS encryption with https

We use https to transmit data securely on the Internet (data protection through technical design Article 25 paragraph 1 GDPR). By using TLS (Transport Layer Security), an encryption protocol for secure data transmission over the Internet, we can ensure the protection of confidential data. You can recognize the use of this data transfer protection by the small lock symbol at the top left of the browser and the use of the https scheme (instead of http) as part of our internet address.

Our website uses HTTP cookies to store user-specific data.
A cookie is a short data packet that is exchanged between the web browser and the web server, but is completely meaningless for them and only for the web application, e.g. B. an online shop, takes on a meaning, such as the contents of a virtual shopping cart.

There are two types of cookies: first-party cookies are created by our website, third-party cookies are created by other websites (e.g. Google Analytics).
There are three categories of cookies: strictly necessary cookies to ensure basic functions of the website, functional cookies to ensure the performance of the website and targeted cookies to improve the user experience.

We use cookies to make our website more user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser the next time you visit.
See cookie settings and delete cookies

If you would like to see which cookies have been stored in your browser, change cookie settings or delete cookies, you can do this in your browser settings:

Safari: Manage cookies and site data with Safari
Firefox: Delete cookies to remove data that websites have placed on your computer
Chrome: Delete, enable and manage cookies in Chrome
Internet Explorer: Deleting and managing cookies

If you do not want data to be stored in cookies, you can set your browser so that it informs you about the setting of cookies and you only allow this in individual cases. You can delete cookies that are already on your computer or deactivate cookies at any time. The procedure for doing this varies depending on the browser. It is best to search for the instructions in Google using the search term “delete cookies Chrome” or “deactivate cookies Chrome” in the case of a Chrome browser or replace the word “Chrome” with the name of your browser, e.g. B. Edge, Firefox, Safari.
If you generally do not allow us to use cookies, i.e. deactivate them via your browser setting, some functions and pages may not function as expected.
Newsletter data protection declaration

If you register for our newsletter, you provide the above-mentioned personal data and give us the right to contact you by email. We use the data stored when registering for the newsletter exclusively for our newsletter and do not pass it on.

If you unsubscribe from the newsletter – you will find the link at the bottom of every newsletter – then we will delete all data that was saved when you registered for the newsletter.
Google Analytics privacy policy

On this website we use Google Analytics from Google LLC (1600 Amphitheater Parkway Mountain View, CA 94043, USA) to statistically evaluate visitor data. Google Analytics uses targeted cookies.
Cookies from Google Analytics_ga
Expiry time: 2 years
Use: Differentiation of website visitors
Example value: GA1.2.1326744211.152111087119_gid
Expiry time: 24 hours
Use: Differentiation of website visitors
Example value: GA1.2.1687193234.152111087119_gat_gtag_UA_Expiry time: 1 minute
Usage: Used to throttle the request rate. If Google Analytics is provided via Google Tag Manager, this cookie is named _dc_gtm_ [.
Example value: 1

Further information on terms of use and data protection can be found at or at

Our concern within the meaning of the GDPR is to improve our offering and our website. Since the privacy of our users is important to us, the user data is pseudonymized. Data processing is carried out on the basis of the legal provisions of Section 96 Paragraph 3 TKG and Article 6 EU GDPR Paragraph 1 lit a (consent) and/or f (legitimate interest) of the GDPR.

Deactivation of data collection by Google Analytics

Using the Google Analytics JavaScript Opt-out Browser Add-on (ga.js, analytics.js, dc.js), website visitors can prevent Google Analytics from using their data.

You can prevent Google from collecting the data generated by the cookie and relating to your use of the website and from processing this data by Google by downloading and installing the browser plug-in available at the following link: .com/dlpage/gaoptout?hl=de

You can reach our data protection officer at:

+431/30650 or

Source: Created with the data protection generator from Content Marketing AdSimple in cooperation with